FAQ

DO NOT SHAKE
DO NOT SOAK IN WATER
BRUSH LIGHTLY
DO NOT PICKUP BY THE EDGE AS THIS MAY CAUSE TEARING

Please send the following to us via email at support@maineventus.com: *Image of the damaged item *Clear picture of the labels *Picture of the packaging clearly showing all the labels

You can find our return and refund policy here: https://maineventusa.shop/pages/returns-and-refunds

We use a 3rd party partnered warehouse to store, pick and ship all of our orders. They pick the carrier that will result in your receipt of your order based on the shipping speed you select when you checkout. Unfortunately, we are unable to specify the shipment method. Have a great day!

Unfortunately we do not take customized requests for our products, but we try to offer enough variations to satisfy most preferences. I hope that you can find a suitable alternative among our existing products (please check out our store for all variations), and thanks for letting us know that you would like this new option.

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You can reach us at support@maineventus.com for any inquiries or assistance.